If you are experiencing technical difficulties with our web site or placing an order (a problem that is not cleared up with the suggestions given below), please don't hesitate to let us know. Although technical problems are surprisingly rare, web sites are bound to have "hiccups." If you can send us an email, please do so right away. Let us know what you have bumped up against and give us as complete a description as possible about the problem you are experiencing. We'll email back and let you know when to expect the problem to be eliminated. We have a whole platoon of terrific computer geeks standing by who are just dying to jump on a problem — any problem — and solve it. After all, this is the kind of thing that makes geeks happy. So, make their day. If you can't email us, give us a call us at 1-800-960-8806 or 1-540-937-2153 and let us know what the problem is. In general, it's safe to bet that any problem will be fixed in a few hours and you may assume that you'll be able to revisit our site the next day.
Also, if you're relatively new when it comes to navigating around a web site and you would like some help, just give us a call and one of our staff will be glad to talk you through the problem.
July 21, 2011
Many thanks for your help,
The Perelandra Staff
We're aware that there are some odd error messages showing up when some of you place an order. We want you to know that we're on top of fixing this. Recently, we've added new top-notch security features to our order process, and there are three software programs for ordering that are still learning to play well together. We assure you that the security during the order process is in place and your credit card information is as safe as current programming can be. In fact, it's this top- notch security that is generating those odd error messages. It questions every little thing. So, if you are one of those lucky people that our system is saying is "suspect," but you're really a law- abiding, honest citizen just trying to place an order with a credit card that does in fact belong to you, and does in fact have available credit on it — don't despair. We are checking every order that comes in very carefully and if there's a problem we'll contact you right away. If you have any worries or questions, please contact us.
Phone Order Line
U.S. & Canada: 1-800-960- 8806
Overseas & Mexico: 1-540-937-2153
Answered Monday–Friday from 9 a.m. to 5 p.m., eastern time. Email firstname.lastname@example.org
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Browser Settings and Preferences
- To place Perelandra orders online, your browser must be set to accept cookies. You can change the cookie setting in your browser's 'Preferences' which is usually found in the 'Edit' menu. To learn more about cookies and how we use them, see Privacy Notices.
- If your browser is an older version that does not support security, you will not be able to purchase from Perelandra online. For your protection, our system will only process orders with browsers that support secure mode (see the list below).
The latest versions of most browsers have security features and are free for downloading. Visit your browser's company website for details. Or, see below. We might just have the steps listed that you need for your computer.
The following instructions are for the latest versions of Internet Explorer, Mozilla Firefox and Safari. For older versions, other browsers, and picture instructions, please follow the links following these instructions.
Mozilla Firefox 3.6
Tools > Options > Privacy > Click 'Accept cookies from sites' > Save by clicking 'OK'. Microsoft Internet Explorer 8.0
Tools > Internet Options > Privacy > Sites > Enter site address in the textfield (www.perelandra-ltd.com) > Click 'Allow' > Save Changes by clicking 'OK' in each window. Safari 5
Edit > Preferences > Security > Check 'Accept Cookies; Only from sites I visit' > Saves automatically, just close window
NOTE: Some functions of our site may not work with Opera. We recommend Firefox, Internet Explorer, Safari or Chrome instead.
For additional help with our ordering system, see How to Order. And again, if you've tried everything but continue to have difficulty placing an order, please contact us.