We stand firmly behind all of our products. And, we want you to enjoy and use the tools we offer. If for any reason you are not satisfied with something you have ordered from Perelandra, please contact us. If you are satisfied, we're happy to hear about that too!
If there are any problems with your order, or if damage occurred during shipment, we will be happy to exchange or replace items. Please call us at 1-800-960-8806 right away. If no one is there to answer your call, leave a message on our voice mail including your name, address and daytime phone number. We will help you as quickly as possible.
NOTE: If you think something is missing from your package, please look through the box again. It's easy to miss something in all of that packing material.
Essence & Solution Guarantee
The Perelandra Essences and Solutions are natural and will not interfere with any medications you may be taking. However, they are not a substitute for needed medical care.
We guarantee the integrity and potency of the Perelandra Essences and Solutions. They have an indefinite shelf-life and we preserve them in a brandy or vinegar base to ensure that shelf-life. Sometimes, after a period of time, the rubber bulb on the dropper may show signs of deterioration—softening, collapsing, cracking. When this occurs, we recommend you replace your droppers. To facilitate this, we offer packages of replacement droppers. Of course, we can't guarantee against mishaps that occur due to "user carelessness," such as replacing a dropper before washing it off after it has touched your mouth or having several bottles open at one time and forgetting which dropper went into which bottle. But we certainly back the integrity of the essences in the areas that we here at Perelandra can control.
SUGGESTION: We recommend storing your sets of essences with the bottles standing upright. This keeps the essence from coming in contact with the rubber dropper bulb and eliminates the rubber taste the essences can get over time.
For convenient, easy essence testing and upright storage, use our Essences Testing Box for dram-size (1/8-oz.) bottles.
NOTE: Essences and Solutions preserved in vinegar will freeze if left long enough in frigid temperatures. If frozen, they lose 20% of their efficacy and should be replaced.