Getting an odd message? Or have a question about your order?

We're aware that occasionally there are some odd error messages showing up when some of you place an order. The top-notch security features that were added to our order process generate those odd error messages. We assure you that the security during the order process is in place and your credit card information is as safe as current programming can be.

But, if you are one of those lucky people that our system is saying is "suspect," and you're really a law-abiding, honest citizen just trying to place an order with a credit card that does in fact belong to you, and does in fact have available credit on it — don't despair. We check every order that comes in very carefully and if there's a problem we'll contact you right away. If you have any worries or questions, please contact us.

Phone Order Line
U.S. & Canada: 1-800-960-8806
Overseas & Mexico: 1-540-937- 2153
Answered Monday–Friday from 9 a.m. to 5 p.m., eastern time.

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